The rapid evolution of IT technologies and the ever-increasing volume of software assets to manage are two of the main critical issues in corporate IT sectors. The effort required for the maintenance of existing application software indeed heavily influences and limits the development of new \u201csolutions,\u201d requested by operational departments within the company and aligned with IT evolutionary trends. In this context, many companies are orienting towards outsourced concession<\/strong>\npart or all of the Application Management service,\nwith the dual objective of clearly defining the\nrelated costs and freeing up resources for the evolution\nof the IT Systems in a way that is consistent with\nits core business. Analysis of the service's objectives and content, aimed at facilitating the identification of the \u201cperimeter\u201d and its breakdown into individual components. Assistance. Maintenance: technical and contractual breakdown. Definition of intervention priorities.<\/p>\n Use of Software Measurement Metrics (Function Points) in Application Management Services, the most commonly used KPIs.<\/p>\n The definition of a Service Level Agreement implies a corresponding operational adjustment. The Measurement System and the consequent operational organisation.<\/p>\n\n Analysis of the individual components of an SLA.<\/p>\n\n The objectives\nand organisational aspects.<\/p>\n\n\n\n\n\n Knowledge of maintenance and support issues for large-scale software applications.<\/p>\n Account Manager<\/p>\n Service Manager<\/p>\n Sales Manager<\/p>\n Application Manager<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":539,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1961","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/pages\/1961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/comments?post=1961"}],"version-history":[{"count":6,"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/pages\/1961\/revisions"}],"predecessor-version":[{"id":2080,"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/pages\/1961\/revisions\/2080"}],"up":[{"embeddable":true,"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/pages\/539"}],"wp:attachment":[{"href":"https:\/\/tecnetdati.com\/en\/wp-json\/wp\/v2\/media?parent=1961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n Service Level Definition<\/strong> Among all the parties involved in the provision of the service itself, Customer-Supplier-Subcontractors, it is a fundamental condition for achieving the required quality and efficiency objectives.
\nThe course provides guidance on defining Application Management services and on setting up\/drafting a Service Level Agreement document. The course introduces the use of Function Points as a tool to first express and then objectively monitor service levels.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
\r\nContents<\/h2>\r\n\n
\r\nPrerequisites<\/h2>\r\n\n
\r\nRecipients<\/h2>\r\n\n\n\n