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IT Service Management in the age of AI
Almost any one can think up an idea. The thing that counts is developing it into a practical product.
How do you truly govern an IT service in the age of GenAI?
This question is answered by the book The continuous improvement of IT services in the age of artificial intelligence by Giorgio Marras and Flavio Gaj.
A practical handbook for managers and IT professionals that addresses today's IT Service Management, covering GenAI, Cloud, Big Data, new regulations (DORA, NIS2) and cultural change.
Tools, methods, and concrete examples for transforming IT into a true strategic enabler.
For those who want to master digital complexity, not be overwhelmed by it.
An essential benchmark to guide innovation with awareness and vision.
Available in bookstores and on Amazon.


